Privacy Policy

Last updated: July 30, 2026

This policy explains what Nephew LLC collects, why we collect it, who we share it with, and the choices you have. It covers our website and the Nephew product.

Who we are

Nephew LLC provides an AI assistant for local service businesses. We are the controller of the information described in this policy. You can reach us at hey@getnephew.com, by phone at +1 (516) 313-1381, or by mail at 447 Broadway Fl 2 PMB 2023, New York, NY 10013.

Information you give us

When you sign up, book a call, or use the product, you give us information directly.

Account details, including your name, phone number, and email address.
Business details, including your services, service area, hours, pricing, capacity, and operating rules.
Messages you exchange with Nephew, including text messages, attachments, and any files you send.
Team member names, phone numbers, and roles when you invite people to your account.
Payment details, which are collected and stored by our payment processor rather than by us.

Information we collect from your connected tools

The product is useful because it can work across the systems you already run your business on. When you connect an account, we access the data needed to carry out the work you have asked for.

Customer and contact records, appointments and schedules, invoices and payment records, files, and marketing accounts, depending on which tools you connect.
Your public business presence, including your Google Business Profile, your website, reviews, and how your business appears in search results and AI assistants.
You control which tools are connected, and you can disconnect any of them at any time.

Information about calls and messages

Nephew communicates by text message and can receive phone calls on a number associated with your business.

We keep records of messages sent and received, including timestamps and delivery status.
We keep call records, including the calling number, the time, and the duration.
If you use Nephew to contact your own customers, you are responsible for having the consent required to contact them.

Information we collect automatically

Log and device information, including IP address, browser type, pages viewed, and referring pages.
Product usage, including which features are used and which tasks are run.
Cookies and similar technologies used for sign-in, preferences, analytics, and advertising measurement.

Analytics and advertising on our website

Our marketing website uses the following third-party services. Each one may set cookies and receive information about your visit.

Google Analytics and Google Ads, for traffic measurement and advertising performance.
Meta Pixel, for advertising performance on Facebook and Instagram.
Microsoft Clarity, which records aggregate interaction data such as clicks and scrolling to show how pages are used.
PostHog, for product and marketing analytics.

How we use information

To operate the product, carry out the tasks you approve, and report back on what happened.
To understand your business well enough to recommend useful work.
To communicate with you about your account, your tasks, and support requests.
To process payments, manage plans, and prevent abuse.
To measure and improve the product, our website, and our marketing.
To meet legal obligations and enforce our terms.

AI and model providers

Nephew uses third-party AI models to understand requests and carry out work. To do that, relevant parts of your business context and conversation are sent to those providers so they can generate a response.

We use commercial providers under agreements that restrict what they may do with the data we send.
Model output can be wrong or incomplete. Work that has real consequences is presented for your approval before it runs.

Service providers we share information with

We share information with companies that help us run the product. They may only use it to provide services to us.

Cloud hosting, storage, and content delivery.
Messaging and telephony providers that deliver text messages and handle inbound calls.
Payment processing and subscription billing.
Email delivery for reports and notifications.
Integration platforms that connect your other business tools.
Data providers used to assess your public business presence, including page performance, business listing, search demand, and review data.
Analytics, advertising, and error monitoring.

Other ways we may share information

With your permission, or at your direction, including when Nephew acts on your behalf.
With your own team members who have access to your account.
If required by law, subpoena, or other legal process, or to protect rights, safety, and property.
In connection with a merger, acquisition, or sale of assets, in which case we will notify you.

We do not sell your personal information.

How long we keep information

We keep information for as long as your account is active and for as long as we need it to provide the product, resolve disputes, and meet legal and accounting obligations. When you close your account, we delete or de-identify information within a reasonable period, except where we are required to keep it.

Security

We use access controls, encryption in transit, and scoped credentials for connected accounts. No system is perfectly secure, and we cannot guarantee absolute security. If you believe your account has been compromised, contact us immediately.

Your choices and rights

You can review and update your business information at any time.
You can disconnect any connected tool.
You can stop receiving text messages by replying STOP, and stop marketing email using the unsubscribe link.
You can request a copy of your information, ask us to correct it, or ask us to delete it.
You can use your browser settings and platform opt-outs to limit cookies and advertising tracking.

To make a request, email hey@getnephew.com. We may need to verify your identity before acting.

Children

The product is for businesses and is not directed to anyone under 18. We do not knowingly collect information from children.

Where information is processed

We are based in the United States and process information there. If you use the product from outside the United States, you understand that your information will be transferred to and processed in the United States.

Changes to this policy

We may update this policy. If a change is significant, we will let you know through the product or by email. The date at the top shows when it was last updated.

Contact us

Email hey@getnephew.com, call +1 (516) 313-1381, or write to Nephew LLC at 447 Broadway Fl 2 PMB 2023, New York, NY 10013.