Terms of Service

Last updated: July 30, 2026

These terms are the agreement between you and Nephew LLC for use of the Nephew website and product. By using Nephew you agree to them.

Who may use Nephew

You must be at least 18 and able to enter a contract. If you are using Nephew for a business, you confirm you are authorized to accept these terms on its behalf, and 'you' means that business.

What Nephew does

Nephew learns how your business runs, recommends work worth doing, and carries out work you approve. That can include messaging, follow-up, scheduling support, building and hosting a website, maintaining your business listings, and connecting the tools you already use. Features change as the product develops.

Your account and your team

  • You are responsible for activity under your account and for keeping access secure.
  • You may invite team members and assign roles. You are responsible for what they do.
  • You must give accurate information and keep it current.

Authorizing Nephew to act for you

Nephew is an agent that does work on your behalf. When you approve a task, you authorize us to take the actions that task requires.

  • That can include sending messages to your customers, publishing or changing your website, updating your business listings, and acting inside the accounts you connect.
  • You are responsible for the instructions you give and for the outcomes of work you approve.
  • You can withdraw authorization by cancelling a task, disconnecting an account, or closing your account.

Messaging and calling rules

If you use Nephew to contact your customers, you are responsible for following the laws that apply to that contact, including rules on consent, identification, calling hours, and opt-out. This includes the Telephone Consumer Protection Act and similar state laws.

  • You confirm you have the consent needed to contact the people you ask us to contact.
  • You will honor opt-out requests, and you will not ask us to contact anyone who has opted out.
  • We may suspend messaging if we believe it is unlawful or is generating complaints.

Acceptable use

  • Do not use Nephew to break the law or infringe anyone's rights.
  • Do not send deceptive, harassing, or misleading messages.
  • Do not attempt to access accounts or data that are not yours.
  • Do not probe, disrupt, or overload our systems, and do not work around usage limits.
  • Do not resell or provide the product to third parties without our written agreement.

Your content and business data

You keep ownership of the information and content you provide. You grant us the rights needed to host it, process it, and use it to operate the product and carry out work you approve.

Connected third-party services

When you connect another service, your use of that service stays governed by that provider's own terms. We are not responsible for third-party services, and a provider may change or withdraw access in ways that affect what Nephew can do.

Websites we build and host

  • You own the content of a site we build for you.
  • You are responsible for the accuracy of what your site says, including prices, licensing claims, and service areas.
  • Hosting continues while your plan is active. If your plan ends, we will give you a reasonable opportunity to move your site and any custom domain.

AI output

Nephew uses AI models, and AI output can be wrong. You should review consequential work before it goes out. Nothing Nephew produces is legal, tax, accounting, or professional advice, and we do not guarantee any particular business result.

Plans, credits, and payment

  • Paid plans are billed in advance on a recurring basis through our payment processor.
  • Plans include an allowance of usage credits for the billing period. Work consumes credits.
  • You may buy additional credits. If you enable automatic purchases, you authorize us to charge your saved payment method under the limits you set.
  • Fees are non-refundable except where required by law or where we state otherwise in writing.
  • We may change prices, and we will give you notice before a change applies to your next renewal.
  • You may cancel at any time. Cancellation takes effect at the end of the current billing period.

Our intellectual property

The product, the software behind it, and our name and branding belong to us. These terms do not transfer any of that to you beyond the right to use the product while your account is active.

Suspension and termination

You may stop using Nephew at any time. We may suspend or end your access if you breach these terms, if your payment fails, or if your use creates legal or security risk. We will give notice where it is reasonable to do so.

Disclaimers

The product is provided as is and as available. To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the product will be uninterrupted, error free, or that it will produce any specific outcome.

Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim relating to the product is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

Indemnification

You agree to defend and indemnify us against claims arising from your use of the product, the instructions you give us, the content you provide, and your failure to follow the messaging and calling rules above.

Governing law and disputes

These terms are governed by the laws of the State of New York, without regard to its conflict of law rules. The state and federal courts located in New York County, New York have exclusive jurisdiction, and both parties consent to venue there.

Changes to these terms

We may update these terms. If a change is significant, we will give notice through the product or by email. Continuing to use Nephew after a change means you accept the updated terms.

Contact us

Email hey@getnephew.com, call +1 (516) 313-1381, or write to Nephew LLC at 447 Broadway Fl 2 PMB 2023, New York, NY 10013.